Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our support team for assistance.
| Details of designation | Contact Person Name | Address | Contact No. | Email ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Harinder Singh | H No B 4, Gali No 4 1, Rama Gardan, Karawal Nagar, North East, Delhi – 110094 |
+91 9070484950 | help.tradenova@gmail.com | Mon–Fri · 9:00 AM to 5:00 PM |
| Head of Customer Care | — | H No B 4, Gali No 4 1, Rama Gardan, Karawal Nagar, North East, Delhi – 110094 |
— | — | Mon–Fri · 9:00 AM to 5:00 PM |
| Compliance Officer | Pardeep Kumar | H No B 4, Gali No 4 1, Rama Gardan, Karawal Nagar, North East, Delhi – 110094 |
+91 9070484950 | help.tradenova@gmail.com | Mon–Fri · 9:00 AM to 5:00 PM |
| CEO | — | H No B 4, Gali No 4 1, Rama Gardan, Karawal Nagar, North East, Delhi – 110094 |
— | — | Mon–Fri · 9:00 AM to 5:00 PM |
| Principal Officer | Harinder Singh | H No B 4, Gali No 4 1, Rama Gardan, Karawal Nagar, North East, Delhi – 110094 |
+91 9070484950 | help.tradenova@gmail.com | Mon–Fri · 9:00 AM to 5:00 PM |
The abovementioned details would facilitate complainants to approach the concerned Research Analyst before filing a complaint with SEBI. For more details, see the BSE notice dated 09 December 2024.
Our Addresses
Registered Office
H No B 4, Gali No 4 1, Rama Gardan,
Karawal Nagar, North East,
Delhi – 110094
Correspondence Address
18th Floor, Office No. 1806A, Plot No. A41,
The Iconic Corenthum, Sector 62,
Gautam Buddha Nagar, Noida,
Uttar Pradesh – 201301
Escalation beyond the Research Analyst
We aim to resolve all grievances within 21 working days from the date of receipt.
- If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES platform (SEBI Complaints Redress System) — scores.sebi.gov.in
- If you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal — smartodr.in
SEBI toll-free Helpline: 1800 22 7575 / 1800 266 7575
Need help with this?
Our Principal Officer, Harinder Singh, and Compliance Officer, Pardeep Kumar, are available Mon–Fri · 9:00 AM to 5:00 PM.