Grievance Redressal

Redressal of Grievance

As a Non-Individual Research Analyst, we believe that investor service is an essential part of building trust and sustaining long-term relationships. Our aim is to ensure that every investor receives prompt, fair, and respectful service across all communication points. Since research services are provided directly to investors, resolving queries and complaints efficiently becomes extremely important.

Step 1 — How to raise a complaint

If you are not satisfied with our services and would like to lodge a complaint, we encourage you to first reach out to us directly. All communication will be handled professionally, responsibly, and with a genuine intent to resolve the issue.

Grievance Redressal Contact Details

You may also write a letter and send your query/complaint to either of the following addresses:

Registered Office

H No B 4, Gali No 4 1, Rama Gardan,
Karawal Nagar, North East,
Delhi – 110094

Correspondence Address

18th Floor, Office No. 1806A, Plot No. A41,
The Iconic Corenthum, Sector 62,
Gautam Buddha Nagar, Noida,
Uttar Pradesh – 201301

Step 2 — Evaluation of your complaint

The first step is for us to be clear about the nature of your complaint, and determine what can be done to resolve it. After completing our review/investigation into your complaint, we will be in touch to provide you with a full response.

Step 3 — Escalation to the Principal Officer

If you are still not satisfied with the response or the handling of your complaint by our grievance team, you can approach and write an email to Harinder Singh, Principal Officer, at help.tradenova@gmail.com with complete details. Harinder Singh will get in touch with you at the earliest and try to resolve your complaint as soon as possible.

Step 4 — Escalation to SEBI (after 21 days)

If your complaint is not resolved within a period of 21 days, you may refer your complaint to the regulator — the Securities and Exchange Board of India (SEBI) — through the SCORES platform.

Filing a complaint on SCORES / RAASB

• SCORES 2.0 — a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner.
  Website: https://scores.sebi.gov.in
• Two level review for complaint/grievance against a Research Analyst:
  • First review done by the designated body (RAASB)
  • Second review done by SEBI

For any further queries, feedback or assistance, please contact the SEBI office on the toll free Helpline at 1800 22 7575 / 1800 266 7575.

Step 5 — SMART ODR Platform

If the investor is not satisfied with the resolution provided through SCORES, they may file the complaint/grievance on the SMART ODR platform for its resolution through online conciliation or arbitration.

Website: https://smartodr.in/login

Physical filing of complaints with SEBI

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
Bandra Kurla Complex, Bandra (East),
Mumbai – 400051

SEBI Local Office (Northern Regional Office, New Delhi)

NBCC Complex, Office Tower-1, 8th Floor,
Plate B, East Kidwai Nagar,
New Delhi – 110023

Need help with this?

Our Principal Officer, Harinder Singh, and Compliance Officer, Pardeep Kumar, are available Mon–Fri · 9:00 AM to 5:00 PM.